REFUND POLICY
ORDER CANCELLATIONS
You can cancel your order as long as it hasn't been shipped. Once shipped, order cancellation is not possible.
For each order cancellation we charge a 6% re-stocking fee, which will be deducted from the refund to you. This fee serves to offset the transaction charges that we pay to our e-commerce service provider each time a purchase is made, which is not recoverable.
Alternatively, to avoid the re-stocking fee, you can ask for a store credit equal to the amount you paid. This request shall be made when you inform us to cancel your order.
RETURNS
If you're not satisfied with your purchase, you may return the item to us and seek a refund within 30 days of receipt. You shall inform us and receive our confirmation before proceeding to return it. The item must be unused, in its original packaging and in the same condition that you received it.
For each return we charge a 6% re-stocking fee, which will be deducted from the refund to you. Shipping charges won't be refunded. Alternatively, to avoid the re-stocking fee, you can ask for a store credit equal to the amount you paid, less shipping charges.
In returning the item you shall bear all incurred costs and risk of loss or damage while the item's in transit.
If in our opinion the returned item shows signs of use, is not in its original packaging or is not in the same condition that you received it, we won't accept the return. In this case we'll ship the item back to you, and you shall bear the shipping cost.
For purchases made with credit cards, depending on your bank you'll see the refund show up between 5 to 10 business days after we've processed your refund. Taxes paid, credit card interest and exchange rate differences are not refundable.
You can cancel your order as long as it hasn't been shipped. Once shipped, order cancellation is not possible.
For each order cancellation we charge a 6% re-stocking fee, which will be deducted from the refund to you. This fee serves to offset the transaction charges that we pay to our e-commerce service provider each time a purchase is made, which is not recoverable.
Alternatively, to avoid the re-stocking fee, you can ask for a store credit equal to the amount you paid. This request shall be made when you inform us to cancel your order.
RETURNS
If you're not satisfied with your purchase, you may return the item to us and seek a refund within 30 days of receipt. You shall inform us and receive our confirmation before proceeding to return it. The item must be unused, in its original packaging and in the same condition that you received it.
For each return we charge a 6% re-stocking fee, which will be deducted from the refund to you. Shipping charges won't be refunded. Alternatively, to avoid the re-stocking fee, you can ask for a store credit equal to the amount you paid, less shipping charges.
In returning the item you shall bear all incurred costs and risk of loss or damage while the item's in transit.
If in our opinion the returned item shows signs of use, is not in its original packaging or is not in the same condition that you received it, we won't accept the return. In this case we'll ship the item back to you, and you shall bear the shipping cost.
For purchases made with credit cards, depending on your bank you'll see the refund show up between 5 to 10 business days after we've processed your refund. Taxes paid, credit card interest and exchange rate differences are not refundable.